2-Year Warranty

Jewellery you wear daily must last daily. That's why we give you a two-year warranty from the date of purchase against manufacturing and material defects – no fine print and no detours.

2 yearsfrom purchase date
1 business dayfor response
30 daysadditional return policy

Why we can do this

Core

Surgical steel instead of brass. It doesn't tarnish or warp – for silver-coloured pieces as well as under the gold plating.

Plating

18 carat real gold, applied with a thickness that withstands everyday wear.

What the warranty covers

Covered

  • Manufacturing defects
  • Material defects
  • Workmanship defects

Not covered

  • Improper use
  • Normal wear and tear
  • Damage caused by chemicals, chlorine or salt water
  • Impacts and deformations
  • Self-repairs
  • Natural tarnishing of 925 sterling silver

If something is not right

  1. Write to us

    A short email to hello@tizori.chhello@tizori.de with your order number and a photo of the jewellery is sufficient.

  2. We will review the case

    We will look at the photos and get back to you – usually within one business day. If we need to see the piece, we will send you the return address.

  3. You will receive a solution

    Repair, replacement, or credit, depending on the case. In a justified warranty claim, we will cover the costs of return shipping and processing.

The most common reason for changes

The most common cause of changes to gold plating is contact with perfume, cream, and chlorinated water – not a material defect. Such damage is not covered by the warranty but can be easily avoided.

How to do this can be found in the care instructions – two minutes of reading that will add years to your jewellery's life.

Frequent Questions

Do I need a proof of purchase?

Your order number is sufficient – with it, we can find the purchase in our system. A separate receipt is not necessary.

Does the warranty also apply to gifts?

Yes. The warranty applies to the piece of jewellery, not the person. Simply contact us with the order number of the person who gave the gift – or write to us if you don't have it.

What is the difference to returns?

The warranty covers material and manufacturing defects and lasts for two years. If you simply don't like a piece, the 30-day return policy applies – you don't need to give a reason for this.

What does a warranty claim cost me?

Nothing. In a justified warranty claim, we will cover the return shipping, inspection, and solution. If it turns out that the damage is not covered by the warranty, we will tell you beforehand and you decide how to proceed.

Is tarnished silver a warranty claim?

No. 925 sterling silver naturally tarnishes – this is a material property, not a defect, and can be reversed at any time with a silver polishing cloth.

Do my statutory rights remain?

Yes. This warranty is a voluntary additional service and does not restrict your statutory warranty rights in any way.

Still have questions?

Our team will be happy to help you – with questions about warranty, repair, or material.

Contact us Contact us hello@tizori.chhello@tizori.de · Mon–Fri 09:00–18:00